Refund policy

RETURN & REFUNDS

We hope you love your Giselle Vale jewellery. If you change your mind, please let us know within 14 days after receiving your order. You then have a further 14 days to send the items back.

To arrange a return, email info@midorika.co.uk with your order number and the items you wish to return. We will provide the return address and instructions. You may also cancel by sending us any other clear statement of your decision.

Please return items in their original condition, with their original packaging where possible. You may inspect them as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Earrings are eligible for returns under the same conditions.

 

RETURN SHIPPING

Customers are responsible for return postage for change-of-mind returns. If an item is faulty, damaged or incorrect, we will cover reasonable return postage costs. Please contact us before arranging the return.

We recommend using a tracked service and keeping your proof of postage.

 

REFUNDS

We will refund you without undue delay and no later than 14 days after receiving the returned items or evidence that you have sent them back, whichever is earlier.

Refunds will be made to your original payment method, without a refund processing fee. Your payment provider may take additional time to display the refund in your account.

If you cancel your entire order, we will also refund the original standard delivery charge. If you chose a more expensive delivery option, we will refund only the cost of our least expensive standard delivery option.

 

FAULTY, DAMAGED OR INCORRECT ITEMS

Please email info@midorika.co.uk with your order number and details of the issue. Photographs are helpful where possible.

We will arrange an appropriate refund, repair or replacement in accordance with your statutory rights. These rights are not limited by our change-of-mind return period.

 

PERSONALISED & CUSTOM-MADE ITEMS

Items made to your individual specifications or clearly personalised are excluded from change-of-mind returns. This does not affect your rights if they are faulty, damaged or not as described.

 

YOUR STATUTORY RIGHTS

Nothing in this policy limits or affects your statutory consumer rights.