TERMS & CONDITIONS

Last updated: 19 July 2026

1. ABOUT US

This website is operated by Midorika Ltd, trading as Giselle Vale. Throughout these Terms & Conditions, “Giselle Vale”, “we”, “us” and “our” refer to Midorika Ltd.

Our details are:

Midorika Ltd trading as Giselle Vale
Company number: 16512808
Registered office: 85 Great Portland Street, London, W1W 7LT, United Kingdom
VAT number: GB496547729
Email: info@gisellevale.com

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

These Terms & Conditions apply to your use of our website and to purchases made through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

2. OUR PRODUCTS

We make every reasonable effort to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.

However, colours and the appearance of gemstones, pearls and other natural materials may vary slightly from product to product. Natural variations, inclusions, textures and differences in colour are characteristic of these materials and are not necessarily considered defects.

The appearance of colours may also vary depending on your screen and device settings.

We reserve the right to modify or discontinue products and to limit the quantities available for purchase.

3. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation by email. We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, there is an error in pricing or product information, we are unable to authorise payment, or we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

Please review your order carefully before submitting it. If you wish to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Your statutory cancellation and return rights are not affected by this provision. Please see our Returns & Refunds Policy for further information.

4. PRICES AND PAYMENT

Prices are displayed in the currency applicable to your selected market or location.

Where required by applicable law, prices displayed to customers include applicable taxes such as VAT. Any additional shipping charges will be clearly displayed during checkout before you complete your purchase.

For international orders, customs duties, import taxes or other charges may apply depending on the destination country. Unless we expressly state that such charges are included or collected at checkout, these charges are the responsibility of the recipient.

You are responsible for providing accurate and complete billing, payment and contact information.

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted by us.

5. SHIPPING AND DELIVERY

We deliver to the destinations shown on our website and at checkout.

Available delivery methods, estimated delivery times and applicable shipping costs will be displayed at checkout or explained in our Shipping Policy.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including postal or courier delays and customs processing.

Unless otherwise provided by applicable law, we aim to dispatch and deliver orders within the times stated on our website.

For UK consumers, risk in the goods remains with us until the goods are delivered to you or to a person identified by you to receive them, except where you independently arrange a carrier that was not offered by us.

For customers outside the UK, any mandatory rights regarding delivery, damage or loss under the laws applicable in your country of residence will continue to apply.

Please see our Shipping Policy for further details.

6. RETURNS, CANCELLATIONS AND REFUNDS

Your rights to cancel an order, return products and receive a refund are described in our Returns & Refunds Policy.

UK consumers purchasing online generally have the right to cancel eligible purchases within 14 days of receiving their goods, subject to applicable legal exceptions.

Customers residing in the European Union may also have a statutory right to withdraw from eligible distance contracts within 14 days, subject to applicable exceptions.

These Terms do not limit any mandatory rights you may have under applicable consumer protection law.

Products that are faulty, damaged or not as described will be handled in accordance with your applicable statutory rights.

Please refer to our Returns & Refunds Policy for full details and instructions.

7. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including the Giselle Vale name and branding, logos, product designs, text, photographs, graphics, videos and other materials, is owned by or licensed to Midorika Ltd and is protected by applicable intellectual property laws.

You may access and use our website for personal and non-commercial purposes only.

You may not reproduce, distribute, modify, republish, commercially exploit or otherwise use our content without our prior written permission, except where permitted by law.

Third-party trademarks and intellectual property appearing on our website remain the property of their respective owners.

8. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties, including payment providers, delivery providers and technology platforms.

We are not responsible for the content, availability or privacy practices of third-party websites that we do not control.

Your use of third-party services may be subject to the terms and policies of the relevant third-party provider.

Our online store is hosted and supported by Shopify. Purchases of Giselle Vale products are made from Midorika Ltd trading as Giselle Vale and not from Shopify.

9. PRIVACY

We collect and process personal information in accordance with our Privacy Policy.

Because our online store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers that help us operate our online store, process payments, fulfil orders and provide our services.

Please review our Privacy Policy for further information about how personal information is collected, used and shared.

10. ERRORS AND AVAILABILITY

We make reasonable efforts to ensure that information on our website is accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery times.

We reserve the right to correct errors and update information. Where an error affects an order you have already placed, we will contact you where appropriate and act in accordance with applicable consumer law.

11. ACCEPTABLE USE

You may use our website only for lawful purposes.

You must not misuse our website, attempt to gain unauthorised access to it, introduce malicious software, interfere with its operation, use it for fraudulent purposes, or infringe our intellectual property rights or the rights of others.

You must not use automated systems to scrape, extract or commercially reproduce substantial content from our website without our prior written permission, except where such activity is permitted by applicable law.

12. DISCLAIMER AND LIABILITY

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, or any statutory rights available to you as a consumer.

Our products must meet any standards required by applicable consumer law, including requirements relating to quality, description and fitness for purpose where applicable.

To the fullest extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.

If you are purchasing products for personal use as a consumer, nothing in these Terms excludes or limits our liability where doing so would be unlawful.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

13. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failure to perform our obligations where caused by events outside our reasonable control.

Where such an event materially affects your order, we will take reasonable steps to minimise the impact and will contact you where appropriate.

Your mandatory consumer rights remain unaffected.

14. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, services or applicable laws.

The Terms that apply to your purchase will generally be those in effect when your order is placed.

The most current version of these Terms will be available on our website.

15. GOVERNING LAW AND CONSUMER RIGHTS

These Terms & Conditions and contracts between you and us are governed by the laws of England and Wales.

If you are a consumer residing outside England and Wales, including in Scotland, Northern Ireland, the European Union or another country, nothing in these Terms is intended to deprive you of any mandatory consumer protection rights available to you under applicable law.

Nothing in these Terms prevents you from exercising any rights you may have to bring proceedings in a court with jurisdiction under applicable consumer law.

16. CONTACT US

If you have any questions about these Terms & Conditions, your order or our products, please contact us at:

Midorika Ltd trading as Giselle Vale
85 Great Portland Street
London
W1W 7LT
United Kingdom

Company number: 16512808
VAT number: GB496547729
Email: info@gisellevale.com